18/02/19 - Present

IT Desktop Technician

Gloucestershire Care Services NHS Trust

I’ll be joining NHS Gloucestershire Care Services Trust in February 2019. Working in collaboration with other members of the IT Service Support Team to ensure the integrity, availability, security and efficient use of the Trust’s Information Resources.

Providing Senior 2nd line technical support to end-users (with complex IM&T problems); and acting as a liaison between 2nd and 3rd line support.

27/07/15 - 15/02/19

IT Support Technician

Ageas Insurance

In my role at Ageas Insurance, I was a IT Support Technician (2nd Line) accountable for the delivery of IT Support to both internal and external contacts – (over 5,000 employees at various UK offices & remote). Understanding issues which arose on a day to day basis, diagnosing the reasons behind problems and providing the best solutions within defined SLA’s.

I was responsible for owning customer issues through to resolution, escalating cases where necessary to 3rd line support and external support providers where appropriate.

Other responsibilities included managing the asset database, participation in disaster recovery tests, maintaining daily backups and the installation, setup and configuration of PC’s, Laptops, Mobiles & Tablets/iPad’s for new and existing users.

I was also responsible for communicating to users about ongoing incidents or problems ensuring that a resolution was applied within the shortest possible time frames to minimalise business interruption.

I was involved in a number of projects including the Flexible work from home rollout, Digital signage implementation and the migration from Windows Mobile to Android.

2006 - Present

UK Operations

Webterior

Webterior is a creative agency with a passion for design. Striving to deliver mobile-friendly, bespoke and intuitive websites.

Offering a range of solutions including Website Design, Hosting and Marketing our aim is to offer simplistic user experiences, achieve high rankings on the most popular search engines and promote your brand to the widest possible audience.

We understand that our clients want websites that really catch the eye – but also ones that work precisely the way your business needs them to. You will see in our portfolio that we design websites that are both creative and functional.

We’re proud to have built strong and lasting partnerships with many companies and this is shown by what our clients say.

2006 - Present

Online Services

MyChurchdown

At MyChurchdown I am responsible for the continued development of online platforms, brand awareness, and online reputation. This includes the development and implementation of online content to support business needs and ensuring all content is up to date and compliant within brand and regulatory guidelines

Other duties include:

– Ensuring all web pages operate correctly
– Making enhancements to optimise the customer journey & experience
– Managing and engaging on social media platforms.
– Creating dynamic written, graphic & video content.
– Development of brand awareness & online reputation.
– SEO & Generation of inbound traffic.
– Testing all changes before live implementation.

2006 - Present

Regional IT Analyst

St John Ambulance

Since 2006, I have been an active member within St John Ambulance. My current role is a Volunteer Regional IT Analyst for the South West Region. This involves visiting locations to ensure all IT Hardware is operating and available to use by organisation members.