18/02/19 - Present

IT Desktop Technician

Gloucestershire Health & Care NHS Trust

In my current role at Gloucestershire Health & Care NHS Foundation Trust (GHC), I am a IT Desktop Technician. My main responsibility is to work in collaboration with other members of the IT Service Support Team to ensure the integrity, availability, security and efficient use of the Trust’s information resources. This involves the delivery of 2nd Line technical support to end users working in GHC Locations and at remote sites. I am the primary escalation point for the 1st Line Service Desk and act as a liaison to 3rd Line Support.

Throughout 2019 I was responsible for the Windows 10 deployment project across Gloucestershire which involved working in the community to upgrade both Machine Hardware & Software to the latest operating system in accordance with NHS Digital guidelines.

Another major project was the creation of a zero-touch mobile deployment to move 1000 users from Windows Mobile to Android Devices.

Other responsibilities have included the management and development of the IT Stock System, ensuring all equipment is asset tagged and tracked throughout its lifecycle, maintaining the deployment environment and the setup and configuration of equipment for new and existing users.

Since joining GHC, I have developed a user-friendly IT Portal – a platform that can be used by all users across the trust to create, update and view progress on IT Support Tickets and view service impacting incidents. The main purpose of the portal is for users across the trust to purchase Equipment and report anything that’s been lost, stolen or damaged. Since launching, excellent feedback has been received and has reduced the overall time it takes to build and deploy equipment to end-users.

27/07/15 - 15/02/19

IT Support Technician

Ageas Insurance

In my role at Ageas Insurance, I was an IT Support Technician (2nd Line) accountable for the delivery of IT Support to both internal and external contacts – (over 5,000 employees at various UK offices & remote). Understanding issues which arose on a day to day basis, diagnosing the reasons behind problems and providing the best solutions within defined SLA’s.

I was responsible for owning customer issues through to resolution, escalating cases where necessary to 3rd line support and external support providers where appropriate. As well as communicating to users about ongoing incidents or problems ensuring that a resolution was applied within the shortest possible time frames to minimalise business interruption.

Other responsibilities included managing the asset database, participation in disaster recovery tests, maintaining daily backups and the installation, setup and configuration of PC’s, Laptops, Mobiles & Tablets/iPad’s for new and existing users. I was also involved in a number of projects such as the Flexible work from home rollout, Digital signage implementation and the migration from Windows Mobile to Android.

2006 - Present

UK Operations

Webterior

Webterior is a creative agency with a passion for design. Striving to deliver mobile-friendly, bespoke and intuitive websites.

Offering a range of solutions including Website Design, Hosting and Marketing our aim is to offer simplistic user experiences, achieve high rankings on the most popular search engines and promote your brand to the widest possible audience.

We understand that our clients want websites that really catch the eye – but also ones that work precisely the way your business needs them to. You will see in our portfolio that we design websites that are both creative and functional.

We’re proud to have built strong and lasting partnerships with many companies and this is shown by what our clients say.

2006 - Present

Online Services

MyChurchdown

At MyChurchdown I am responsible for the continued development of online platforms, brand awareness, and online reputation. This includes the development and implementation of online content to support business needs and ensuring all content is up to date and compliant within brand and regulatory guidelines

Other duties include:

– Ensuring all web pages operate correctly
– Making enhancements to optimise the customer journey & experience
– Managing and engaging on social media platforms.
– Creating dynamic written, graphic & video content.
– Development of brand awareness & online reputation.
– SEO & Generation of inbound traffic.
– Testing all changes before live implementation.