IT Support Technician
Delivering 1st/2nd line technical support to both internal and external contacts understanding issues which arise on a day to day basis, diagnosing the reasons behind problems and providing the best solutions within defined SLA’s.
Other responsibilities include managing the asset database, disaster recovery tests, maintaining daily backups and the installation of various devices for new and existing users. I have most recently taken the initiative to create digital signage screens for the reception area and video conferencing rooms that both engage with the customer and are easy to use. I am also responsible for communicating to users about ongoing incidents or problems and ensuring that a resolution is applied within the shortest possible timeframes to minimalise business interruption.
Founder & CEO of the Growing Webterior Brand. Website Design, Hosting, SEO, Marketing & E-Ticketing.
Ensuring MyChurchdown continues to grow and develop its online/digital services using new technologies.
Managing and overseeing the websites day to day; including the development and implementation of online content to support business needs, and ensuring all content is up to date and compliant within brand and regulatory guidelines
Duties include but are not limited to:
- Managing and maintaining the online brand
- Ensuring all web pages operate correctly
- Making enhancements to optimise customer journeys & customer experience
- Managing MyChurchdown's social media channels, including Facebook, Twitter & Instagram
- Engaging in social media presence creation on new and emerging social media platforms.
- Creating dynamic written, graphic & video content.
- Development of brand awareness & online reputation.
- SEO & Generation of inbound traffic.
- Testing all changes before live implementation.
Regional IT Analyst
St John Ambulance
Regional IT Analyst for South West of England.
Jack is a great and hardworking guy. I am really pleased with the work he has produced for us at the Queens Head Longford. We now have a fully functional IT Solution which is already seeing results!Anton Williams Queens Head Longford
Finding a first-rate web designer is challenging. Jack paid attention to every detail of our design, layout, color pallet, branding, presentation, and search engine optimisation. Communication and response time was excellent. We continue to use Jack/Webterior to manage out site updates, and to create new featuresRuth Warne Innworth Parish Council